- Send a brief description to firstname.lastname@example.org
- Please include: your order number, and picture of item received.
- We’ll email you a return shipping label. All return items must be received in their original, unused condition, this includes an intact and attached seed paper label.
- The correct item you ordered will be shipped as soon as return is processed.
FAQ - Customer Service
Item received was different than item ordered.
Item broken or damaged upon delivery.
Shipment is late or missing in transit.
Tracking status reads “USPS Awaiting Item” or “Shipment Ready for UPS”.
- All items leave our facility within hours after the tracking number is generated.
- "Pre-shipment" tracking status usually means the carrier didn’t scan you package upon pickup.
- This will prevent the tracking status from updating throughout transit. Therefore, your tracking number will remain in a pre-shipment status until final delivery.
- If order does not arrive within 24 hours of expected delivery date, please fill out a missing package request here.
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