- Send a brief description to myorder@thegrowingcandle.com
- Please include: your order number, and picture of item received.
- We’ll email you a return shipping label. All return items must be received in their original, unused condition, this includes an intact and attached seed paper label.
- The correct item you ordered will be shipped as soon as return is processed.
FAQ - Customer Service
Item received was different than item ordered.
Item broken or damaged upon delivery.
- Send a brief description to myorder@thegrowingcandle.com
- Please include: your order number, and picture of damaged item.
- A replacement item will be sent to you right away.
Shipment is late or missing in transit.
- If order does not arrive within 24-48 hours of expected delivery date, please fill out a missing package request here.
Tracking status reads “USPS Awaiting Item” or “Shipment Ready for UPS”.
- All items leave our facility within hours after the tracking number is generated.
- "Pre-shipment" tracking status usually means the carrier didn’t scan you package upon pickup.
- This will prevent the tracking status from updating throughout transit. Therefore, your tracking number will remain in a pre-shipment status until final delivery.
- If order does not arrive within 24 hours of expected delivery date, please fill out a missing package request here.
Thank you for supporting our small business!
Follow Us On Instagram For Exclusive Offers: @thegrowingcandle