Shipping and Returns
SHIPPING AND RETURN POLICY
We know what it's like waiting for a package to arrive, so we make every effort to get your Growing Candle to you as soon as possible. Unless otherwise stated, please allow 1 business day for us to prepare and ship your order. Many orders (placed before 9:00am est) will leave our facility the same day. After your order is shipped, you'll receive an email with tracking information. Our standard shipping option is USPS 2-day priority mail but some orders ship 3-4 day priority mail depending on your proximity to Ohio.
Thank you for making sure the shipping information you provide is accurate! If you discover an error on your confirmation email, please inform us ASAP, and if your shipment hasn’t already gone out, we’ll quickly make the correction. If orders are undeliverable and returned to sender due to incorrect information we’ve received, we will be happy to resend the order after we’ve received the item AND collected new shipping fees. We can also issue a refund for the order, minus the original shipping charges.
We typically send packages using either USPS or UPS, and are not responsible for any delays they are experiencing (especially during peak shopping seasons). As much as we hate to hear about missing/stolen orders, we cannot send replacements. Please contact your shipping provider. Many times, once their online form is completed, they can locate your package quickly and deliver it to you as soon as they find it.
We’re happy when you’re happy, and we proudly stand behind our products. Should you find yourself less than satisfied with your order, shoot us an email to firstname.lastname@example.org within (15) days of delivery and we’ll give you instructions for returning your candle. To receive a full refund of the purchase price (minus shipping), all items must be received back in new and unused condition. This includes an intact and attached seed paper label. At our discretion, partial refunds will be issued for use or damage. Rest assured, we are happy to discuss the condition of your product prior to your return if you have any concerns. Refunds issued may take up to 5 days to process.
Does your style dictate a different pot or fragrance? We can easily exchange your new and unused order within (15) days of delivery for any other product of your choosing! Please indicate the reason for the exchange in an email to email@example.com with your original order number and we’ll send you instructions on how to proceed. We will include a pre-paid shipping label with your new order to return your original item. Shipping charges for the original and exchanged candles delivered to you will not be refunded. Please see our policy on Returns for qualifications for a full refund of the purchase price of the original order.
We love shipping our products all around the world. Because of the costs associated with shipping internationally, all international orders are final sale. Many countries collect customs/duties for international purchases, so please review your country's international customs policies as we are unaware and are not responsible for the payment of those duties and fees.