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Shipping Information
We work hard to ship your order quickly so you can start enjoying your candle as soon as possible. Please note that processing time and shipping time are separate. Delivery estimates begin once the order has shipped.
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Processing Time
In-stock orders typically leave our facility within 1 business day. During high-volume periods (such as Christmas, Black Friday, Mother’s Day, or flash sales), processing may take 2-3 business days.
If an item is temporarily out of stock, it will ship within 3 business days once available.
Once your order ships, you will receive a shipping confirmation email with tracking information.
Shipping Rates
We currently ship within the United States only.
- Flat Rate Shipping: $6.99 (estimated 1–4 business day transit) for orders $0 – $74.99
- Free Shipping: Orders $75 and up (estimated 1–4 business day transit)
Shipping times shown at checkout are carrier delivery estimates and do not include order processing time.
Address Accuracy
Please make sure the shipping information you provide is accurate when placing your order.
If you notice an error on your confirmation email, contact us as soon as possible. If your order has not shipped yet, we will gladly update the address.
If an order is returned to us due to an incorrect shipping address, it can be reshipped once the correct address and a new shipping fee are provided. Refunds may also be issued minus the original shipping charges.
Shipping Carriers
We ship packages using USPS or UPS.
While we do our best to ship orders quickly, delivery times are determined by the carrier and may occasionally be delayed, especially during busy seasons.
If your package appears delayed, we recommend contacting the shipping carrier using your tracking number. If you need assistance, feel free to reach out and we will do our best to help.
Delivered But Not Received
If your tracking information shows that your package was delivered but you cannot locate it, please contact the carrier directly to file a claim:
- USPS
- UPS
Once a package is marked as delivered by the carrier, Hyggelight is not responsible for lost, stolen, or missing packages. Customers are responsible for providing a secure delivery location.
Claims for missing packages must be submitted within 7 days of the marked delivery date. Claims submitted after this period may not be eligible for assistance.
Returns & Exchanges
We currently offer exchanges rather than refunds for most orders. Refunds are only issued in cases where required by law or in exceptional circumstances at our sole discretion.
If a different fragrance or style is calling your name, we’re happy to help.
We offer exchanges within 30 days of delivery for new and unused products.
In some cases, we may not require the original product to be returned before issuing a replacement. This is determined at our sole discretion based on the circumstances of the request. Our goal is to keep the process simple and stress-free.
Customers are responsible for any return shipping costs unless the exchange is due to a damaged, defective, or incorrect item.
To request an exchange, please email: myorder@thegrowingcandle.com
Include your order number and the fragrance you’d prefer.
We reserve the right to refuse exchanges or limit service in cases of suspected abuse, excessive claims, or fraudulent activity.
Certain items may be marked as final sale and are not eligible for exchange. These items will be clearly indicated at the time of purchase.
Order Mistakes or Damaged Items
If your order arrives damaged or incorrect, please email myorder@thegrowingcandle.com and include a photo of the item. Claims for damaged or incorrect items must be submitted within 5 days of delivery. Claims submitted after this period may not be eligible for replacement.
International Orders
At this time, we are not accepting international orders.