Shipping and Returns
In stock items typically leave our facility within 1 full business day except during times when order volume is high (i.e. Christmas, Black Friday, Mother’s Day, or Flash Sale Events). During peak times, orders may be delayed 2-3 business days. Out of stock items ship within 3 business days of order.
For all orders outside of peak volume, please allow 1 business day for us to prepare and ship your order. Once your order is shipped, you'll receive an email with tracking information.
Thank you for making sure the shipping information you provide is accurate!
If you discover an error on your confirmation email please inform us ASAP. If your shipment hasn’t gone out, we’ll quickly make the correction. Any orders returned to sender due to incorrect address or shipping information can also be re-sent after we collect the order, correct shipping address and new shipping fees. A refund may also be issued for the order minus the original shipping charges.
Free shipping on orders over $75 applies to domestic orders only.
We typically send packages using either USPS or UPS, and are not responsible for any delays they are experiencing (especially during peak shopping seasons). Please contact your shipping provider. Many times, once their online form is completed, they can locate your package quickly and deliver it to you as soon as they find it.
What do I do if my package is marked as “delivered” but I did not receive it?
Once we hand pour your candle and package in our zero-waste materials with care, your Growing Candle is literally in the hands of our trusted carriers, USPS or UPS. Hyggelight is not responsible for any lost or stolen packages. In the rare event your package does not reach you, please use these links to report your claim:USPS or UPS.
RETURN + EXCHANGE POLICY
Is a different style or fragrance calling your name? We can easily exchange your new and unused order within (30) days of delivery for any other product of your choosing!
Exchanges are hassle-free, because we believe in keeping it “hygge”. Therefore, NO RETURNS NECESSARY TO RECEIVE A NEW GROWING CANDLE as a replacement for the one you received.
Please email MyOrder@thegrowingcandle.com with your request for a new fragrance and we will make it right for your space and time. You are our priority and we appreciate your business! #hyggelifestyle #customercare
Oopsie Daisy! If we make a mistake with your order, you can rest assure we will fix it. Just email a quick picture (doesn't have to be IG worthy;) to firstname.lastname@example.org and we will correct the issue. Most of us are women, here at Hyggelight, so we don't make many mistakes **hehe**, they do still happen though... just once in a blue moon.
Unfortunately, we are not accepting international orders at this time.Thank you for shopping Hyggelight The Growing Candle!
HYGGE INSPIRED. PLANET OBSESSED.