Shipping and Returns

 

SHIPPING INFO

In stock items typically leave our facility within 1 full business day except during times when order volume is high (i.e. Christmas, Black Friday, Mother’s Day, or Flash Sale Events). During peak times, orders may be delayed 2-3 business days. Out of stock items ship within 3 business days of order. 

For all orders outside of peak volume, please allow 1 business day for us to prepare and ship your order. Once your order is shipped, you'll receive an email with tracking information. 



Thank you for making sure the shipping information you provide is accurate! 

If you discover an error on your confirmation email please inform us ASAP. If your shipment hasn’t gone out, we’ll quickly make the correction. Any orders returned to sender due to incorrect address or shipping information can also be re-sent after we collect the order, correct shipping address and new shipping fees. A refund may also be issued for the order minus the original shipping charges.

Free shipping on orders over $75 applies to domestic orders only. 

 

The Growing Candle - Shipping - Hyggelight Candles

SHIPPING SERVICES

We typically send packages using either USPS or UPS, and are not responsible for any delays they are experiencing (especially during peak shopping seasons). As much as we hate to hear about missing/stolen orders, we cannot send replacements. Please contact your shipping provider. Many times, once their online form is completed, they can locate your package quickly and deliver it to you as soon as they find it.

International Orders - Unfortunately, we are not accepting international orders at this time. 

RETURN POLICY

We’re happy when you’re happy, and we proudly stand behind our products! Should you find you are less than satisfied with your order, shoot an email over to: myorder@thegrowingcandle.com within (30) days of delivery for complete instructions on returning or exchanging your candle. 

To receive a full refund of the purchase price (minus shipping), all items must be received in their original, unused condition. This includes an intact and attached seed paper label

At our discretion, partial refunds will be issued for use or damage. 

Rest assured, we are happy to discuss the condition of your product prior to your return if you have any concerns. Refunds issued may take up to 5 days to process.

EXCHANGE POLICY

Is a different style or fragrance calling your name? We can easily exchange your new and unused order within (30) days of delivery for any other product of your choosing! 

Please indicate the reason for the exchange in an email to myorder@thegrowingcandle.com with your original order number and we’ll send you instructions on how to proceed.

We’ll include a pre-paid shipping label for you to return your original item in your new delivery.

Shipping charges for the original and exchanged candles will not be refunded. Please review the qualifications for full refunds of the purchase price of your order in the Return Policy above. 

Thank you for shopping Hyggelight The Growing Candle!

HYGGE INSPIRED. PLANET OBSESSED.