This website is operated by Hyggelight. Throughout the site, the terms “we”, “us”, and “our” refer to Hyggelight. Hyggelight offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, customers, and contributors of content.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms may result in immediate termination of your access to the Service.

We reserve the right to refuse service to anyone for any reason at any time, including but not limited to suspected fraud, unauthorized resale activity, or violations of these Terms.

You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or access to the Service without express written permission by us.

We are not responsible if information made available on this site is not accurate, complete, or current. The material is provided for general information only and should not be relied upon as the sole basis for making decisions.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

Certain products may be available exclusively online and may have limited quantities. We have made every effort to display product colors and images as accurately as possible. We cannot guarantee your monitor’s display of any color will be accurate.

We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction, and to limit quantities offered. All descriptions and pricing are subject to change at any time without notice.

We do not warrant that the quality of any products will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse or cancel any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order. In the event we make a change to or cancel an order, we may attempt to notify you using the contact information provided.

You agree to provide current, complete, and accurate purchase and account information for all purchases made in our store, and to promptly update your information so we can complete your transactions and contact you as needed.

We reserve the right to refuse, cancel, or limit any order that we suspect to be fraudulent, unauthorized, or in violation of these Terms.

We may use third-party fraud detection services to verify transactions. If we are unable to verify the legitimacy of an order, it may be canceled.

By completing a purchase, you agree to contact us first to resolve any issues before initiating a chargeback or payment dispute. Filing a chargeback without contacting us may be considered a violation of these Terms and may result in account suspension, collection actions, and restriction from future purchases.

Orders are typically processed within 1 business day. During peak volume periods, orders may take 2-3 business days to process. All products are subject to availability. Shipping costs are calculated at checkout unless otherwise stated.

Once your order ships, you will receive tracking information by email. Delivery dates are estimates and may be impacted by the carrier, weather, or other circumstances outside our control. In the rare event your package does not reach you, please use these links to report your claim to: USPS or UPS

You are responsible for providing an accurate shipping address. If a package is returned to us due to an incorrect or incomplete address, we may require additional shipping payment to reship the order.

Once an order has been marked as delivered by the carrier, we are not responsible for lost, stolen, or missing packages. Customers are responsible for providing a secure delivery location.

If a package is marked as delivered but not received, customers should contact the shipping carrier directly to file a claim.

Returns and refunds are governed by our Return Policy (posted on our website). If there is any conflict between these Terms and our Return Policy, the Return Policy will take precedence.

Unless otherwise stated in the Return Policy:

• Return requests must be made within the return window listed in the Return Policy.
• Items must be unused and in original packaging.
• Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item.

We reserve the right to refuse returns or refunds in cases of suspected abuse, excessive returns, or fraudulent activity.

If you purchase a subscription product or membership, you agree to recurring billing at the frequency disclosed at the time of purchase.

Your payment method will be automatically charged on a recurring basis unless you cancel your subscription prior to the next billing date.

You may manage or cancel your subscription at any time through your account or by contacting us. Cancellations must be made before the renewal date to avoid being charged for the next billing cycle.

All subscription charges are non-refundable once processed, except as required by law or explicitly stated otherwise.

Claims for damaged, defective, or incorrect items must be reported within 5 business days of delivery. Failure to report within this timeframe may result in denial of the claim.

Please email myorder@thegrowingcandle.com with your order number, a description of the issue, and photos (if applicable). We will work with you to arrange a replacement, refund, or adjustment as appropriate.

We may provide you with access to third-party tools over which we neither monitor nor have control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties or conditions of any kind.

Third-party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating their content and do not warrant and will not have any liability for third-party materials or websites.

If you send us comments, reviews, ideas, suggestions, or other materials, you agree we may use them without restriction, including for marketing or product improvement purposes, without obligation to compensate you.

You agree your comments will not violate any rights of any third party or contain unlawful, abusive, or obscene material, or malware.

Your submission of personal information through the store is governed by our Privacy Policy (posted on our website).

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if information is inaccurate at any time without prior notice (including after you have submitted your order).

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Hyggelight, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. 

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless Hyggelight and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

We reserve the right to suspend or permanently terminate accounts that engage in fraudulent activity, abuse of policies, or violations of these Terms.

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of California.

Any disputes shall be resolved in the courts located in Los Angeles County, California.

Any dispute, claim, or controversy arising out of or relating to these Terms or the use of our Services shall be resolved through binding arbitration in the State of California, except where prohibited by law.

The arbitration shall be conducted on an individual basis, and not as a class, consolidated, or representative action.

You agree to waive any right to participate in class action lawsuits or class-wide arbitration to the fullest extent permitted by law.

Questions about the Terms of Service should be sent to us at hello@thegrowingcandle.com

Order issues (damages, missing items, wrong items): myorder@thegrowingcandle.com