As you browse our store, we automatically receive your computer’s internet protocol (IP) address to help us learn about your browser and operating system. When you make a purchase, we collect personal information such as your name, address, and email address as part of the buying and selling process.

With your permission, we may also send you marketing emails about our store, new products, and other updates. You may unsubscribe from these emails at any time by clicking the unsubscribe link included in our emails or by contacting us at hello@thegrowingcandle.com. 

We may also collect certain device and usage information automatically when you visit our website, including information about how you interact with our site. This helps us improve our website and customer experience.

Information submitted by users to our store may be transmitted to and shared with trusted third-party providers that may be located in other countries in order to provide services to such users, including but not limited to transaction processing, analytics, fraud prevention, and marketing services.

We may collect the following categories of personal information:

• Identifiers – such as name, email address, phone number, shipping and billing address, and IP address
• Commercial Information – such as products purchased, order history, and transaction details
• Internet or Electronic Activity – such as browsing behavior, pages viewed, and interactions with our website
• Device Information – such as browser type, device type, and operating system

We collect this information directly from you, automatically through your use of our website, and from third-party service providers.

We do not knowingly collect or process sensitive personal information as defined under applicable privacy laws for the purpose of inferring characteristics about individuals.

When you provide us with personal information to complete a transaction, verify your payment method, place an order, arrange for delivery, or return a purchase, you consent to our collection and use of that information for that specific purpose.

For marketing communications and certain tracking technologies, we will obtain your consent where required by law.

If you change your mind, you may withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your information at any time by contacting us at hello@thegrowingcandle.com. 

Hyggelight may disclose your personal information if required to do so by law or if you violate our Terms of Service.

Our store is hosted on Shopify Inc., an online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and general application on a secure server behind a firewall.

Payments

If you choose a direct payment gateway to complete your purchase, Shopify stores your payment data only for as long as necessary to complete your transaction and comply with legal and accounting obligations.

All direct payment gateways adhere to the standards set by the Payment Card Industry Data Security Standard (PCI-DSS). These standards help ensure the secure handling of credit card information by our store and its service providers.

PCI-DSS requirements are managed by the PCI Security Standards Council, which is a joint effort of brands including Visa, MasterCard, American Express, and Discover.

For more information, you may also read Shopify’s Terms of Service or Privacy Policy.

Third-party providers used by our store will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.

Certain third-party providers, such as payment gateways and payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions. We recommend reviewing their privacy policies so you can understand how your personal information will be handled by these providers.

Some providers may be located or have facilities located in a different jurisdiction than you or our company. If you choose to proceed with a transaction involving the services of a third-party provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to review their privacy policies.

These third-party providers may include e-commerce platforms (such as Shopify), payment processors, analytics providers, and advertising partners such as Google and Meta (Facebook/Instagram).

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.

Although no method of transmission over the internet or electronic storage is completely secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand how customers interact with our store. These technologies may collect information such as device type, browser type, pages visited, and referring websites.

We may also use tracking technologies such as pixels and analytics tools to measure the effectiveness of our marketing and deliver relevant advertisements through platforms such as Google and Meta (Facebook/Instagram), and other advertising partners.

These activities may be considered “sharing” of personal information under certain U.S. state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), when information is used for cross-context behavioral advertising.

You have the right to opt out of this type of data sharing at any time by visiting our “Do Not Sell or Share My Personal Information” page.

You can choose to disable cookies through your browser settings if you prefer.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province and you have given us your consent to allow any of your minor dependents to use this site.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to complete transactions, maintain financial records, comply with legal obligations, and resolve disputes.

We reserve the right to modify this privacy policy at any time, so please review it periodically.

Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated so you are aware of what information we collect, how we use it, and under what circumstances we use or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Depending on your location, including if you are a resident of California, you may have the following rights:

• The right to know what personal information we collect, use, and disclose
• The right to request access to the personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to opt out of the sale or sharing of your personal information for advertising purposes

We do not sell personal information in the traditional sense. However, we may share certain information with advertising partners such as  Google and Meta to provide personalized advertising.

The categories of personal information that may be shared for advertising purposes include identifiers (such as email address, IP address) and internet activity (such as browsing behavior and interactions with our website).

You can exercise your right to opt out of such sharing at any time by visiting our “Do Not Sell or Share My Personal Information” page.

To submit any other privacy request, please contact us at hello@thegrowingcandle.com. 

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at: hello@thegrowingcandle.com.